Privacy Policy

At Woodlake Diagnostic Group, your privacy and the protection of your personal health information are our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, particularly any health-related data, in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and Texas state law. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

By using our website (www.woodlakediagnostic.com), you consent to the data practices described in this Privacy Policy.

Purpose

This policy applies solely to data collected through our website. It does not extend to data collected in person or through other means outside this website. This Privacy Policy explains how we handle your information when you interact with our site, including appointment scheduling, contact forms, or patient portals.

Personally Identifiable Information (PII) / Protected Health Information (PHI)

We may collect the following information directly from you:

Name, date of birth, and contact information (email, phone, address)
Insurance information and imaging referral details
Appointment requests or medical history submitted via forms
Any correspondence sent through contact forms, email, or chat features

We do not collect this information unless you voluntarily provide it.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and date/time of visit
Referring website address
Device type and operating system

This information does not identify you personally and is used to enhance site performance and user experience.

Information We Collect

We may use the information we collect to:

Provide and schedule diagnostic imaging services
Communicate with you or your referring provider
Respond to inquiries or requests
Process insurance and billing information
Improve our website and services
Meet legal or regulatory requirements

All use of PHI is strictly limited to purposes allowed by HIPAA and applicable Texas laws.

Use of Information

We do not sell your personal or health information.

We may share your information only in the following cases:

With healthcare providers involved in your care
With business associates who assist in services (e.g., IT providers), under strict HIPAA agreements
With insurance companies for claims processing
As required by law, such as responding to court orders or regulatory audits

Disclosure of Information

You have the right to:

Access or request a copy of your medical records
Request corrections to inaccurate information
Request restrictions on how your information is used or disclosed
Request confidential communication methods
File a complaint if you believe your privacy rights were violated

To exercise your rights, please contact our Privacy Officer using the information provided below.

Your HIPAA Rights

We use appropriate physical, technical, and administrative safeguards to protect your data. Access to personal and health information is limited to authorized personnel only.

Please note, while we take all reasonable steps to secure your data, communications over the internet (such as email) are not completely secure from interception.

Data Security

Our services and website are intended for users 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that information from a child has been collected, we will delete it in accordance with applicable law.

Children’s PrivacY

We may use cookies and similar technologies to:

Improve website performance
Recognize returning users
Customize user experience

You can disable cookies through your browser settings, but doing so may affect some site functionality. No cookies collect PHI.

Cookies and TrackinG

Our website may contain links to external websites not operated by Woodlake Diagnostic Group. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

External Links

You may opt out of receiving promotional emails by contacting us or following the unsubscribe instructions in the emails. Note that you may still receive important messages related to services or transactions.

Opt-Out Options

1 - SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2 - Types of SMS Communications:
If consent has been given to receive text messages from Woodlake Diagnostic Group, messages may be received related to the following:

Appointment reminders
Follow-up messages

Example: "Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3 - Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 2 SMS messages per week may be received related to [appointments, etc.].

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4 - Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5 - Opt-In Method:
Opt-in to receive SMS messages from Woodlake Diagnostic Group can be done in the following ways:

Verbally, during a conversation
By submitting an online form to orders@WLDiagnosticGroup.com
By filling out a paper form

6 - Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7 - Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (insert the link)

Additional Options: If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8 - Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary

Verbal Consent:

If you obtain verbal consent, provide the exact script used to ask the customer to opt in. The script must be entered word for word in the text box popup that appears when you select We ask them verbally in the TCR Registration form.

For example, “We get consent verbally by asking: “Do you agree to receive conversational text messages from Woodlake Diagnostic Group, Message frequency varies. Message and data rates may apply. For assistance, text HELP or visit our website at [www.WLDiagnosticGroup.com]. To opt out at any time text STOP.

TERMS & CONDITIONS

We may update this Privacy Policy as needed. Any material changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Changes to This Policy

If you have questions or concerns about this Privacy Policy or your personal information, please contact:

Woodlake Diagnostic Group
1065 Gessner Rd Ste 100 Houston Texas 77055
832-834-6271